BMW Service Advisor

Jacksonville, FL

Tom Bush BMW Jacksonville is growing and in need of additional enthusiastic Service Advisors. See why you should join our team below...

JOB DESCRIPTION:

Assist customers in all their automotive service needs including the following steps:

  • Assist in scheduling appointments
  • Greet customers and facilitate the check in process
  • Listen to the customer and document their concerns
  • Write a repair order based on vehicle repair needs and customer feedback
  • Communicate updates to the customer during the repair process
  • Provide an interactive delivery of the vehicle back to the customer
  • Cashier duties, when needed

BENEFITS:

  • Compensation - hourly + bonuses based on hours written and Customer Satisfaction Scores (CSI)
  • Great Schedule - Monday to Friday rotate early and late shifts 7AM - 5PM or 9AM-7PM, rotate Saturdays 8AM - 4PM, Closed Sundays
  • Full Benefits Package - Medical, Dental, Disability, Paid vacations, Vision & 401k (with 2.5% company match) available
  • Advancement Opportunities - our average employee (out of 320) has been with us for six years and we like to promote from within.
  • EOE - we are an Equal Opportunity Employer
  • Great Work Environment - a family-friendly & drug-free workplace. We've been named one of the Best Places to Work in Jacksonville for the past 5 years.
  • Wellness Program - we offer discounts towards company benefits for completion of wellness related activities including lunch and learns, fitness challenges and more as well as discounts for gym memberships, healthy vending options and a culture that supports healthy living.

ABOUT OUR STORE:

  • Our store is located at 9875 Atlantic Boulevard, Jacksonville, FL 32225, one mile west of I-295. Your supervisor will be BJ Scott, our Service Director, who has over 20 years of automotive experience!

ATTIRE:

Tom Bush polo shirt (provided) & pants or skirt

DESIRED SKILLS & EXPERIENCE:

  • Candidates must have outstanding customer service phone skills and good organizational skills
  • Outgoing personality with expertise at developing relationships (i.e., a "people person")
  • Excellent verbal/written communication, presentation skills (including use of MS Office)
  • Ability to operate an automobile with a valid driver's license